Terms and conditions
The site "i-wood.ro" is owned and managed by ROBUR S.R.L., having the following identification data: Unique Registration Code RO 12388799, registered with the Trade Registry under no. J10 / 471/1999.
Contact: Phone: + 40728913835; E-mail: firstname.lastname@example.org
In this document you will find information on:
● registering as a site user and how we process your personal data;
● how you can make an order, pay for and how you will receive the ordered products and invoice;
● product return policy, site access limits, and i-wood.ro liability limits
i-wood.ro reserves the right to change and update at any time the content of this site, as well as the Terms and conditions of use, without any prior notice. That's why we recommend that you review the Terms and Conditions section before each order, as changes may have occurred since your last visit.
In case of divergence or misunderstanding between i-wood.ro and the Client, the Terms and Conditions valid at the time of the Order will apply.
- Client - the person / legal entity who performs an Order and is entered in the beginning part of the invoice under the title Buyer (or his / her representative).
- Order - an electronic document that acts as a form of communication between the Seller and the Client through which the Customer expresses his intention to acquire certain Products and Services and to make the payment thereof.
- Contract - an Order confirmed by the Seller, through which the Seller agrees to sell and deliver the Products and Services and the Customer agrees to acquire, receive and make payment of these Products and Services
- Curier - any public or private lawyer providing express courier services
- Products and Services - any product or service mentioned in the Order, to be provided to the Customer by the Seller
- Any user accessing the i-wood.ro website, whether or not placing an Order
- Seller - ROBUR S.R.L. company, having the following identification data: Unique Registration Code RO 12388799, registered with the Trade Registry under no. J10 / 471/1999. Contact: Phone: + 40728913835; E-mail: email@example.com
2. Intellectual Property Rights
I-wood.ro site content: images, text, graphics, scripts, software, design rights, model rights, patents, trademarks, is wholly owned by Robur and its suppliers and is protected by Act copyright and related rights and intellectual and industrial property laws. The use of any of the items listed above without the consent of Robur is punishable under the laws in force.
Robur may offer the User / Customer, by agreement, the right to use, in a given form, a certain content of the site. This agreement applies strictly to the content / contents defined for a period determined in agreement and only for the person / persons to whom was allowed the use of this content without being able to use other contents of the site i-wood.ro.
The use on i-wood.ro of any registered trademark name does not constitute an advertisement for that company. i-wood.ro assumes no responsibility and can not be blamed for damages caused by using the content of the site.
3. Exoneration of liability
Robur does not warrant that the site, the servers on which it is hosted, or e-mails sent from i-wood.ro are free of viruses or other computer components that are potentially harmful or that they contain no errors, omissions, failures, delays or interruptions in operation or transmission, line breaks or any other similar factors. The user uses the site at its own risk, i-wood.ro being free of any liability for any direct or indirect damage caused by the use of or accessing / visiting the site or the use of the information on the site. Robur is not responsible for the errors or omissions that may occur in writing or presenting the materials on the site.
The photos of the product are for presentation - if you notice any inconsistencies between the product and the way it is presented on the site please contact us.
The information included on i-wood.ro is informative and it is made available in good faith, from sources that the Seller believes to be reliable. If any of the published articles or any other information is subject to the Copyright and Related Rights Act, the User is requested to promptly bring this fact to the attention of the Seller at firstname.lastname@example.org so that the necessary measures can be taken.
i-wood.ro reserves the right to cancel the Goods and Services Orders which are displayed on the site as a result of technical errors, or which, due to technical errors, presents obvious wrong / derisory prices for products (prices that can any person with an average level of training consider wrong / ridiculous / derisory).
Any links to other sites are provided solely for the purpose of increased accessibility of information and i-wood.ro assumes no responsibility or responsibility for the content of these sites or for the products or services promoted or marketed through these sites.
4. Limiting access to the site
Users of i-wood.ro may send suggestions, questions or information if their language is civilized and the content of the communications is not illegal, obscene, threatening, defamatory, does not in any way disturb the privacy of others, does not violates intellectual property rights, does not contain viruses, does not serve promotional campaigns that are not related to i-wood.ro and there are no mass emails or any other form of spam. Persons who will use a false email address or will transmit electronic messages or any other communications on behalf of another person or on behalf of any other entity will be reported to the competent authorities. i-wood.ro assumes no responsibility and will not be liable for any damages whatsoever for any damages caused by such communications.
In the case of sending or displaying materials / documents involving texts, replies, reviews, etc. made by Users, it is considered that the User warrants their originality and grants i-wood.ro and its affiliates / associates the non-exclusive, unlimited, free, irrevocable to use, reproduce, modify, adapt, publish, translate, create derivative works, and distribute the right to present such content anywhere in the world by any means. The user warrants that he has all rights to the content he displays or transmits to the site in any way, so that by using this content he will not cause harm to any third physical or legal entity.
5. Processing of personal data
According to the Law no. 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and the Free Movement of such Data, amended and supplemented, and Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, i-wood.ro has the obligation to process safely and only for the specified purposes the personal data provided by the Users.
The categories of personal data processed are: name and surname, sex, date and place of birth, civil status data, telephone / fax, address (home / residence), e-mail, profession, job, training, situation family, economic / financial situation, data on possessed goods, habits / preferences / behavior, image, voice, geolocation data / traffic data.
In case of subscribing to the newsletter, the user will receive commercial communications from i-wood.ro only to the extent that he has given his express consent, by choosing the appropriate option.
Collected data on newsletters and alerts are confidential. i-wood.ro will be able to select Users to whom they will send newsletters and alerts.
The purpose of collecting personal data is: economic management, marketing, advertising, electronic communications services, customer information on the evolution and status of orders.
Completing Forms on the Site on the Site is equivalent to the unconditional acceptance that these data will be included in the i-wood.ro database and with the use and processing by i-wood.ro, affiliates and their collaborators for the activities listed below including, but not limited to, service, marketing, courier, payment / banking services.
Clients are guaranteed the rights provided by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, namely the right to information, the right of access to data, the right to intervene, the right of opposition, the right not to be subjected to an individual decision, the right to appeal to justice in case of violation of his or her rights. Customers have the right to request the total or partial deletion of personal data. Customer may request any of the rights listed above upon written, signed and dated request submitted to Robur Headquarters.
Refusing to provide these data makes it impossible to honor Orders.
If the Customer changes the personal data already delivered to i-wood.ro by using the forms on the site, and there are Orders in progress, the system retains the data from the moment the Order is placed. So if you change your profile data but you have placed orders that are being delivered, please contact us urgently.
i-wood.ro does not require confidential information, bank account details, personal passwords etc from its users through any means of communication (telephone / e-mail etc) . If the User discloses to third parties, he / she bears full responsibility for his / her actions. Thus, in cases of disclosure of such data, the User can not be held liable on i-wood.ro for any kind of damage. The only exception may be the case if i-wood.ro requests the Bank account number to proceed with the transfer of the amount of a Return returned under the law.
6. The price
The final price paid by the Customer consists of the product price + the expedition and / or the related prices.
All prices for products and services sold through the i-wood.ro website, including the cost of their fast delivery, are expressed in Lei and contain T.V.A: 19%.
7. The order
By completing the Order, the Customer guarantees that all the data provided is real and correct, otherwise it could withstand the consequences of these errors (delayed order, misdirected, etc.).
i-wood.ro can not be held liable for incorrectly entered information, which may result in delivery delays. In this context, all shipping charges made for the purpose of re-dispatching the Order shall be the responsibility of the Customer.
By completing the Order, the Customer agrees that a representative of i-wood.ro will contact him / her via any available means agreed by the Parties (e-mail / telephone) for the personal confirmation of the Order. This email is just a confirmation of receipt of the order request from you. Your purchase agreement for these products is not complete until we send an email as soon as possible informing you that products have been shipped.
For the convenience and safety of the Customer, there is the option, as for 30 minutes after placing an Order, to cancel the Order. Thus, the Order may be canceled within 30 minutes of its placement (if the User placed an Order by mistake or returned to the decision) and the amount of money already paid (if, for example, payment of the order was paid by card bank) reimbursed to the client.
i-wood.ro may refuse an Order following a prior notice addressed to the Customer without any obligation between the parties and without one party claiming damages for the following situations:
- failing / canceling the online transaction;
- non-acceptance by the Issuing bank of the Client's / transaction card;
- incomplete or incorrect Customer data;
- Customer's activity may cause damages to i-wood.ro / partners;
- other objective reasons: if the Customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or there are suspicions about the method of payment.
Even if it has taken all reasonable care to ensure that the information presented on this site is accurate and correct, i-wood.ro can not be held responsible for any inaccuracies that may occur in the Customer's completion of the forms in the Site for the completion of the Order. Users are responsible for assessing the accuracy, completeness and usefulness of the information provided in the forms available on this site.
In certain circumstances and for justified reasons, i-wood.ro reserves the right to change the quantity of Goods and / or Services in the Order. In these circumstances, i-wood.ro will notify the Customer at the e-mail address at the telephone number made available to the Seller when making the Order.
The contract is considered to be concluded between the Client and i-wood.ro upon receipt by the Customer from i-wood.ro, by e-mail and / or SMS, of the order notification notification.
In the event that a Good / Service ordered by the Customer can not be delivered by i-wood.ro, we oblige you to inform the Customer of this fact and to return to the Customer's account the value of the Good / Service, within 14 days from which i-wood.ro acknowledged this fact or from the date on which the Client expressly expressed his intention to terminate the Contract.
8. Billing and Payments
The price, payment method and payment term are specified in the Order. The Seller will issue to the Customer an invoice for the Products and Services delivered, the Customer's obligation being to provide all the information required for issuing the invoice in accordance with the legislation in force.
Details about these issues can be found below:
If you have complaints about our products and services, please contact us and we will try to resolve the issues as soon as possible in the manner that we deem appropriate.
Both Robur and the Customer express their will and agreement to implement electronic invoicing based on art. 155 par. (28) of Law 571/2003. Thus, invoices will be sent to the Customer in electronic format, by email when the Order has been shipped.
For products purchased from the i-wood.ro online store, a warranty is provided in accordance with the Warranty Certificate for each product.
In order to benefit from the warranty, the Client has the following obligations:
- the product has been purchased from i-wood.ro and used only for the purpose for which it was designed;
- follow the instructions for use and use the product in accordance with the manufacturer's instructions;
- keep the warranty certificate and the fiscal document with which it purchased the product;
- keep the original packaging and all the accessories that came with it and deliver it together with the product under warranty.
Causes of Loss of Warranty:
- damage or mechanical damage; Excessive exposure to solar radiation; product changes;
- Damage caused by non-observance of the instructions for use, transport, handling and installation
- mechanical damage caused by impact
- flooding, burning, sun exposure, exposure to chemicals with destructive effect on wood, metal or technological materials used, electrical discharge, inappropriate modifications or installations, unauthorized interventions;
- destruction due to shocks
- the expiration of the period for which the Seller offers product warranty
All other provisions contained in the legislation in force concerning the guarantee of the products sold are valid. The rights of the Clients are those stipulated in the legislation in the field. The warranty does not extend to any damage caused by the use of the product.
The lack of the product warranty must be reported within 48 (forty-eight hours) of the receipt of the goods at email@example.com. Any subsequent referral will not be considered.
The composition, maintenance instructions and the cleaning and maintenance instructions icons can be found on the inner label of the products or on the label attached to them. The detailed list of cleaning and maintenance instructions is provided here - but these instructions are specific to each product and their consultation is mandatory.
The estimated delivery date may vary depending on the product and will be communicated to the Customer at the time of acceptance of the order. Delivery will be made through the Courier. Any delay or overdue shall be communicated to the Customer and agreed to a new delivery term.
10.1 Terms of Delivery
At the request of i-wood.ro or the Curier, the Customer will provide proof of his identity, if necessary by one or more acts issued by the official authorities and will communicate the Order number assigned by the Seller.
If the Customer is unable to receive the Order in person, the Order will be left at the specified address only to a person older than 18 years and only in the case of communication to the Courier of the Order number.
No request for delivery of an Order will be honored if the Customer does not meet the above conditions.
The Customer may be contacted by sms or by telephone by Curier in advance to obtain confirmation of his presence at the address and time selected when the Order is validated on the site.
The customer undertakes to be present at the indicated delivery address within the selected time range, otherwise he will be able to bear the transport charge for a possible new delivery. After the time selection, the time will be changed only with the agreement of the Courier.
Delivery is considered to be accomplished by i-wood.ro when handing over the Ordred Products to the Customer at the address indicated by he / she in the moment of placing the Order.
10.2 Receipt of products
The Customer undertakes to sign the delivery note (AWB) submitted by Curier to the delivery of the ordered products. By signing the delivery note, the Customer acknowledges receiving the full receipt of the ordered products.
11. Return policy. Right of withdrawal
11.1 General Conditions
i-wood.com offers free return for customers who notify their intention within 14 calendar days of receipt of the package, under the terms of the law.
Orders made on i-wood.ro are eligible for free return. Upon request from the customer, i-wood.ro will send the courier to the address indicated by the customer to pick up the return package.
In case of withdrawal from the contract, the customer is obliged to return the purchased products within maximum 14 days from the date of withdrawal from the contract.
11.1.1 Terms and terms of return of products
The Customer undertakes to notify i-wood.ro of its intention to return the purchased products by e-mail to firstname.lastname@example.org, within 14 calendar days of receipt of the products. Otherwise, i-wood.ro may refuse the package.
The necessary information to be provided to i-wood.ro for courier delivery is as follows:
- the date of dispatch of the package,
- Order number
- the amount to be returned;
- address from where the courier is to take over the return package;
Upon receipt of the customer's return information, i-wood.ro makes a request to the courier and sends the courier to the address indicated in the customer's communication to pick up the returned parcel. The shipping costs of the returned parcels are not the responsibility of the customer, which will be assumed by i-wood.ro.
11.1.2. Terms of Return of Products
In any situation of returning the products, they must be in the same condition as they were sent to the Customer in the original package with intact labels and with all the documents accompanying it (invoice, guarantee certificate, etc.). Returned products must be in the same condition as on receipt: no defects (except for hidden vices and except for defects already reported by the Client in correspondence with i-wood.ro). Products that make up a set need to be returned as a set.
If an order that has been offered a gift product is returned in full, the customer is obliged to return the gift product in its original state, undamaged and unsecured. The conditions of promotional campaigns can be read in section 12. Promotional Campaigns and more specifically paragraph 12.4 Gift Products Campaigns. Returns are not accepted if products meet at least one of the following conditions:
- unauthorized interventions have been performed on the product,
- have damaged or incomplete packaging;
- have excessive wear or wear;
- scratches, scratches, blows or mechanical / electrical shocks;
- do not have all the accessories received in the package;
- any type of product has been made on the product packaging;
- the product was part of a special order, the special order is that which is not part of the Supplier's usual stock but can be delivered on a firm order and payment of an advance.
- We also reserve the right to refuse to accept return in the event of abuses (repeated returns).
In the event that the purchased product is inoperable or has manufacturing defects, it may be replaced with a functional product, subject to written notice within 48 hours of receipt of the product.
In the event of product nonconformity, the customer has the right to request repair, replacement or refund of the product value. i-wood.ro can repair the product, replace it with an identical one or if it is not in stock, with another product, with the possibility of paying or refunding a price difference. If the product can not be repaired, i-wood.ro may replace it. If the product is not available and the customer does not want to replace it with another product, i-wood.ro will refund the customer the value of the product within 14 calendar days of receipt of the defective product.
11.1.3 Repair or replacement times
Any repair or replacement of the products will be made within 15 calendar days of the date when the buyer, as the case may be, has notified the seller of the lack of conformity of the product and the seller has received the product for inspection. The seller has the same obligations for the replacement product as for the originally sold product.
11.1.4 Refund terms
For full return orders, the Customer receives the returned product's money and the original shipping cost within 14 calendar days of the date when i-wood.ro is informed by the customer of his decision to return the products, but not earlier than 7 days from the date of receipt of the returned products and their inspection.
11.2 Right of Withdrawal
In accordance with the Emergency Ordinance no. 34/2014 regarding the consumers' rights in the contracts concluded with the professionals, as well as for the modification and completion of some normative acts, the Client has the following rights and obligations regarding the withdrawal from the distance contract:
The Customer is entitled to withdraw from the contract before the expiration of the withdrawal period, without having to justify the withdrawal decision and without incurring any costs other than those provided in Article 13 paragraph (3) and 14 of OUUG No 34/144, within 14 days from the day of physical possession of the product. Return costs are covered by i-wood.ro.
The customer undertakes to return only those products that are in the same condition as they were delivered (in the original package with all the accessories, with the intact labels and accompanying documents). Products with physical alterations, kicks, scratches, scratches, shocks, excessive use and / or unauthorized interventions, etc. are not accepted for return.
i-wood.ro will refund to the Customer the value of the product within 14 (fourteen) days of the date of the Customer's information to i-wood.ro regarding the withdrawal decision, but not earlier than 7 days after the date of receipt of returned products and their inspection. i-wood.ro will be able to postpone reimbursement of the product's value until receipt of the sold product or receipt of proof that it has been shipped.
11.3 Exercise of the right of withdrawal
If the Customer requests withdrawal from the Contract within the legal withdrawal period, if the Order is paid, i-wood.ro undertakes to return the amount within 14 (fourteen) days from the date of notification by the Customer in respect of his decision to withdraw from the Contract. The amount will be returned to the client's bank account or by postal order.
The Customer will inform i-wood.ro of its intention to withdraw from the contract by email at email@example.com.
12. Major Force
Neither of the parties may be held liable for non-execution (total / partial) or delayed execution of its obligations if they were caused by force majeure. The parties will immediately make known the case of force majeure and will take all necessary measures to limit the consequences of the event.
If within 15 days the force majeure event does not cease, the parties have the right to unilaterally terminate the contract without claiming damages.
Major force will be proven according to law.
13. Conflict resolution. applicable law
The contract will be governed and interpreted in accordance with Romanian law. Any conflict between i-wood.ro and Clients will be solved amicably. If this is not possible, the first solution is mediation, under the law, and if this fails, appeal to the competent Romanian courts.
If you feel that your rights have not been respected and I could not solve this problem amicably guide you to the National Authority for Consumer Protection Phone Consumer (021.9551) Another alternative designed to solve easier and simpler litigation consumables, involves accessing the SOL platform. This platform is designed as an online tool developed by the European Commission on the basis of Regulation 524/2013. It has the role of a unique entry point for consumers and traders who want an out-of-court settlement of online transaction litigation.
Any attempt of fraud or any fraud (such as but not limited to: accessing the data of i-wood.ro Clients, altering the content of the site, attempting to affect the performances of the i-wood.ro servers, misappropriation of the content of the deliveries to third parties etc.) will be punished according to the criminal law.
15. Final provisions
If any of the above clauses will be found null or void, this will not affect the validity of the other clauses.
Updated on 01.09.2018
i-wood.ro / Robur SRL